What in the world happened to concept of 'customer service' in Miami? NEWS FLASH: It has never existed here! I knew that the minute I stepped off that plane over two years ago.
So check this out, I am in the process of moving out of my place into a new spot in Coconut Grove. Mind you, I don't even have the keys, yet alone an approved application...as I patiently wait to see if I will have a home to live in within the next week. So, now that I am waiting patiently for the new place, I have no other choice but to pack ALL of my stuff, hire movers and place it into storage...while I crash at my friend's place for the next several days.
The day starts off: movers are over 1 hour late. Go figure, why I am I surprised... it's Miami. Second, the movers tell me that I have them for 4 hours and that 1 of those hours are allocated to travel time...therefore I have 3 hours of them doing labor. Fine, no problem. Then, I am being told, "oh you can't have storage with us because that's only offered for long distance storage. You'll need to find storage, you can call Public Storage and see what they have available". Wonderful. So, it's 11:30am and I am stressing coz this damn morning hasn't been the smoothest. Okay there's more. So, now that I finally find a storage unit, he starts talking about an additional elevator fee plus, they would be going over 1 hour in labor. So there goes another $155. Seriously? Okay now I am pissed.
I let them do their thang and now it's 1pm...off to Public Storage we go. I place a call to the sales rep that originally set up everything for me and explain to him what I just went through. And for those who know me well, I was actually calm..and as my friend Yumyum says "tracy raises hell". No, I did not raise hell, at all.
The typical response "oh let me get my supervisor and I am sure we can resolve this". Long story short, after a 20 minute conversation with this supervisor. He finally got it. I told him, it's not about the money, it's about the inconvenience and my two hours you wasted. "Okay Tracy we'll see what we can do and I will get back to you". Have I heard back from him? Nope. Not surprised again.
After all this nonsense, the movers are finally finished and we are walking out of the elevator. The one mover says " you know you can break off the movers a tip for the work we did". I was baffled that he had the audacity to ask me for a tip (which I had planned on giving any way). You know, it really pisses me off when sh*t like this happens. Is it really normal these days to ask for a tip for a service you were supposed to do? I'm all about giving a little extra where it's deserved, but please...don't ask me for money.
So, my friends...Miami is cool and all but so much drama attached to it as well. I really hope my weekend gets better...I know there are worse things in life, so I am gonna keep it moving.
This weekend is Ultra here in Miami. IT's going to be crazy hell and I hate that I will be a part of it. Not complaining coz I am blessed to have a job that puts money in my bank account, food in my mouth, and a roof over my head. Well, not sure about the roof thing since I am technically homeless after Monday. LOL.
Anyway, have a blessed weekend everyone. See you next week. Besos.
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